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Customer Success

Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.

About the Role

We are looking for a Data Ops Engineer-II to help our customers explore their healthcare data, understand how to improve the health of the population and bring down the cost of healthcare.

A Day in the Life

• Create world class customer facing documentation which would delight and excite customers

• Remove ambiguity in understanding things by documenting things and hence making the teams more efficient and effective

• Convert tacit knowledge to implicit knowledge

• Handling end to end troubleshooting for multiple tasks across customers simultaneously

• Handling data issues, analytics and Product tickets and collaborating with different teams to resolve the same.

• Doing L1/L2 level debugging to reach an initial analysis conclusion on P1 issues before involving product and infra teams

• Initiating & contributing to automation opportunities in existing products/processes to reduce manual efforts.

• Working with scheduling jobs, scripts, and modifying them

• Maintaining appropriate versioning of the documents to be synced with the product version.

• Owning handover process along with the Lead and the Manager

• Handling customer issues in daily/weekly meetings , working on Jira tickets and monitoring JIRA queues to ensure tickets are closed within SLAs.

What You Need

• Experience in SQL and ETL / Python / BI support

• Analytics Tools (Sisense, Power BI or Tableau) – (Good to have)

• Support Processes (SLAs, OLAs, Production or application support)

• Maintaining appropriate versioning of the documents to be synced with the product version.

• Understanding of Incident management, transition management & problem management.

• An ambitious person who can work in a flexible startup environment with only one thing in mind - getting things done. Excellent communication skill - Written and verbal.

• Comfortable to work in night shift and rotational shifts.

We offer competitive benefits to set you up for success in and outside of work.

• Generous Leave Benefits: Enjoy generous leave benefits of up to 40 days.

• Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition.

• Sabbatical Leave Policy: Want to focus on skill development, pursue an academic career, or just take a break?

We've got you covered.

• Health Insurance: We offer health benefits and insurance to you and your family for medically related expenses

related to illness, disease, or injury.

• Pet-Friendly Office*: Spend more time with your treasured friends, even when you're away from home. Bring your

furry friends with you to the office and let your colleagues become their friends, too. *Noida office only

• Creche Facility for children*: Say goodbye to worries and hello to a convenient and reliable creche facility that puts

your child's well-being first. *India offices

Where and how we work

Our Noida office is situated in a posh techspace, equipped with various amenities to support our work environment. Here, we follow a five-day work schedule, allowing us to efficiently carry out our tasks and collaborate effectively within our team. Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at px@innovaccer.com. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details